Steve Wallen Swim School Policies
While we always try to be flexible and accommodate our families’ needs, Steve Wallen Swim School has found it necessary to enact the following guidelines to ensure a safe, successful environment for our students and our school. If you have specific needs not addressed in these policies, please talk to us individually.
Class times are not guaranteed until you reserve each session. Future sessions can be reserved in advance, with only a credit card on file, in order to secure your preferred day(s), time(s), and instructor, and as always, payment is not due until the first day of each new session. All registrations are on a first-come, first-served basis, and classes fill quickly, so please schedule your lessons accordingly.
Payment is due on the first class of each session in order to secure your spot. No partial payments, please. After the new session has started, we cannot issue a refund for any missed classes and any unused classes will be applied as a credit on your account. Steve Wallen Swim School accepts cash, check, and Visa, MasterCard, Discover, and American Express.
PAYING WITH CHECK: The check should be made out to Steve Wallen Swim School. If a check is returned for any reason, a $25.00 fee will be added to your balance.
PAYING WITH CASH: You must sign the receipt at the time of payment.
Charter School Students: We will run your credit card on file the first week of each new session and will refund your card once the voucher payment is received. Keep in mind, many charter schools do not start to process these payments until after the classes are completed.
Steve Wallen Swim School does not issue refunds for those families who have already started a session and will only apply any refund or unused classes as a credit to your account.
CANCELLATIONS: If lessons are canceled due to facility closure, please contact us and we will schedule a make-up class.
Due to operational costs, no monetary refunds will be given at Steve Wallen Swim School. We will allow you to transfer swim lessons to another child or student enrolled in our program if you authorize it.
It is important that your children attend every lesson. Consistent attendance of classes allows your child to develop a routine, and improve their confidence and independence in the water. Please do your best to attend your scheduled lessons.
If a child is sick or needs to reschedule a class, we ask that you give us at least 6 hours notice in order to schedule a makeup class. If 6 hours notice is not given, you are subject to a $10 late cancel fee per student in order to reschedule. Please let us know in advance if you plan to continue into the next session or take a break. All sessions can be reserved in advance to keep your day(s), times(s), and instructor with only a credit card on file, and payment is not due until your first day of class.
TARDINESS: Please be punctual for your lesson. The instructor will teach the time assigned to your regular scheduled class, but will not be able to extend the lesson or make up for any lost time due to tardiness. Please contact us to notify us if you will be late.
Makeups are offered for clients that give us a minimum of 6 hours’ notice. If 6 hours notice is not provided, you will be given a late cancel, which requires a $10 late cancel fee per student in order to schedule a makeup.
WITHDRAWING: We ask that a two-week notice is given to our office staff before the following session for those who wish to cancel a future session. If two weeks are not given, you are subject to a $25 cancelation fee per student.
Guidelines For Considerate Conduct
Parents must remain on Steve Wallen Swim School premises at all times with their child(ren). Parents are asked to wait in the parents viewing area during all swim lessons, except baby and me swim lessons. Parents act as a second line of supervision during all classes. Children may not be left unattended before, during, or after their swim lesson.
There is a kid’s play area in the parents viewing area for children that are not swimming. Please keep an eye on all children. Please no running near the pool and changing areas.
Children who are not completely toilet-trained must wear a disposable or reusable swim diaper. Please have all children use the restroom before their class begins. There is absolutely no swimming for students with diarrhea.
Please do not bring a sick child to class. We ask, that you please wait until your child is better before bringing them to class to avoid spreading the illness any further. If your child has a fever or a contagious illness, please stay at home until the illness has subsided. If you are unsure, please consult your physician.
Do not let your children enter the pool until the class is scheduled to begin. This is for their safety, and for the safety of the other children in lessons.
Please allow swimmers that are finishing their classes to exit the pool before putting your child into the water.
Please use assigned changing areas or dressing rooms at Steve Wallen Swim School to dress and redress after class. We have designated changing areas, restrooms, and public showers for all swimmers to use.
Swimmers are not allowed to chew gum or have any type of hard candy during their swim lessons.
We ask that you do not bring your pets on the premises, with the exception of certified service animals.
Please, no smoking is allowed on the property due to the presence of children. [California Health and Safety Code, Section 104495]
Contact Steve Wallen Swim School today to sign up. You’ll be glad you did!
Lessons & Programs
1230 Glenhaven Ct, Suite 100
El Dorado Hills, CA 95762
M-Th 9am-7:30pm and Sun 9am-1pm